Misys Healthcare Systems Receives Recognition from Frost & Sullivan for Excellent Customer Service to Home Care Clients
Palo Alto, Calif. — January 24, 2006 — Based on Frost & Sullivan’s research in Emerging U.S. Home Care IT Markets, Misys Healthcare Systems was recognized with the 2005 Customer Service Leadership Award for its exceptional leadership and dedication to serving its home care clients.
Each year, this Award is presented to a company that has exhibited excellence in customer service leadership within the industry. The Award recognizes responsiveness to customer needs and continual focus on long- and short-term customer profitability goals. It also lauds the recipient company’s demonstrated flexibility in tailoring their product offerings to suit customer businesses.
Misys™ develops and supports IT solutions for more than 600 home care agencies, 1,200 hospitals and 92,000 physicians in 18,000 practice locations and prides itself on providing the highest quality customer service. Through their home care solution, Misys Homecare™, the company serves multiple lines of business, including home health, hospice, private duty and long-term care agencies.
Misys has worked hard to earn its reputation for technology excellence and is one of the industry leaders in partnering for integration in the home health space. Misys Homecare is a fully integrated clinical and business solution designed to improve an organization's quality of care, financial performance and operational control.
“Misys surveys their clients and quantifies their performance based on customer feedback and performance measurements using the lean six-sigma toolkit,” says Frost & Sullivan research analyst Andre Guillemin. “The voice of the customer is their primary driver, improving resolution times, product direction, service offerings and quality of service.”
The corporate culture at Misys is driven by their commitment to customer needs and a constant drive for excellence in service. That dedication is reflected in their corporate structure; over half of their 2,700+ employees serve in dedicated customer service positions.
The company’s product development efforts are equally focused on consumer needs, which they have denoted their "customer-centric R&D philosophy." With expenditures of $72 million, research and development is a primary strategic focus for Misys. Clients report exceptional user-friendly design and functionality of Misys Homecare, which has undoubtedly fueled rapid growth in market share over recent years.
“By developing a process to directly link its customer service with research and development and dedicating over half of its staff to servicing client needs, Misys stands out clearly amongst its competitors,” notes Guillemin. “To Misys, customer service is not just a business obligation; it is a strategic focus, a competitive advantage, a value proposition, and a core principle that guides product development.”
For this reason, Frost & Sullivan recognizes Misys Healthcare Systems as the deserving recipient of the 2005 Award for Customer Service Leadership.
For further information, please contact:
Mike Truell(919) 329-1321mike.truell@misyshealthcare.com
About Misys Healthcare Systems
Misys Healthcare Systems, one of the top five healthcare IT companies in North America, develops and supports reliable, easy-to-use software and services of exceptional quality that enable physicians and caregivers to more easily manage the complexities of healthcare. Misys’ family of leading clinical products and Web-based technologies - Misys Optimum™ solutions - are designed from the ground up to share patient data across all medical care settings. Misys Optimum connects community-based physicians and caregivers to the acute care enterprise, enabling increased efficiencies, better decision-making and improved hospital-physician relations. For more information, visit www.misyshealthcare.com.
Misys Healthcare Systems, one of the top five healthcare IT companies in North America, develops and supports reliable, easy-to-use software and services of exceptional quality that enable physicians and caregivers to more easily manage the complexities of healthcare. Misys’ family of leading clinical products and Web-based technologies - Misys Optimum™ solutions - are designed from the ground up to share patient data across all medical care settings. Misys Optimum connects community-based physicians and caregivers to the acute care enterprise, enabling increased efficiencies, better decision-making and improved hospital-physician relations. For more information, visit www.misyshealthcare.com.
About Misys plc
Misys plc (FTSE: MSY), the global software company, is one of the world’s largest and longest-established providers of industry-specific software. Founded in 1979, Misys serves the international banking and healthcare industries and the UK general insurance industry, combining technological expertise with in-depth understanding of customers’ markets and operational needs. In banking, Misys is one of the top four software providers worldwide and the largest outside the US, with over 1,200 customers, including 49 of the world’s top 50 banks. In healthcare, it is a top five software provider in the US market, serving more than 92,000 physicians in 18,000 practice locations, 1,250 hospitals and 600 home care providers. In UK general insurance, Misys is the market leader in software solutions. Through Sesame, a wholly-owned subsidiary, the company is also a leading provider of support services to about 7,800 financial advisers in the UK. Misys employs over 6,500 people who serve customers in more than 120 countries. For more information, visit www.misys.com.
Misys plc (FTSE: MSY), the global software company, is one of the world’s largest and longest-established providers of industry-specific software. Founded in 1979, Misys serves the international banking and healthcare industries and the UK general insurance industry, combining technological expertise with in-depth understanding of customers’ markets and operational needs. In banking, Misys is one of the top four software providers worldwide and the largest outside the US, with over 1,200 customers, including 49 of the world’s top 50 banks. In healthcare, it is a top five software provider in the US market, serving more than 92,000 physicians in 18,000 practice locations, 1,250 hospitals and 600 home care providers. In UK general insurance, Misys is the market leader in software solutions. Through Sesame, a wholly-owned subsidiary, the company is also a leading provider of support services to about 7,800 financial advisers in the UK. Misys employs over 6,500 people who serve customers in more than 120 countries. For more information, visit www.misys.com.
About Frost & Sullivan
Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services, and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics. For more information, visit www.frost.com.
Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services, and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics. For more information, visit www.frost.com.
