RALEIGH, N.C. - May 9, 2006 - Misys Healthcare Systems, a market leader in healthcare IT, has been honored with Frost & Sullivan's 2006 Customer Service Leadership Award for its exceptional leadership and dedication to serving its clients. Based on Frost & Sullivan's research coverage of the 2006 US billing and claims management systems market, the Award recognizes Misys' responsiveness to customer needs, continual focus on long- and short-term customer profitability goals, and flexibility in tailoring their product offerings to suit customer businesses.

An example of Misys' attention to both long- and short-term customer needs and it's commitment to technological excellence can be seen in its recent acquisition of Payerpath, Inc. With this acquisition, Misys expanded its revenue cycle management capabilities through a state-of art Web-based application. The acquisition combines the expertise of two of the industry's leading electronic processing providers by complementing both companies' product lines with additional capabilities and new, innovative solutions for their respective customer bases and the industry at large.

Another example of Misys’ technological dedication is evidenced with Misys PatientLink', the Web-based patient portal provided to Misys customers through a partnership with Medfusion. Through Misys PatientLink, practices gain a secure self-service portal, which allows them to effectively reach their key customers: patients, the public and referring physicians.

"During extensive interviews, time and again, Misys customers credited the company's exceptional customer service, dedication and willingness to go above and beyond as the top reasons for their profound satisfaction," says Frost & Sullivan Industry Manager Katherine Shariq. "Additionally, the acquisition of Payerpath was a strong and strategic move that shows how Misys is committed to improving technology according to clients' needs - an ideal of the Customer Service Leadership Award."

Misys develops and supports IT solutions for more than 600 home care agencies, 1,200 hospitals and 110,000 physicians in 18,000 practice locations and focuses on providing the highest quality customer service. Through its numerous healthcare solutions including electronic health records, departmental systems, practice management systems and EDI connectivity, Misys serves clients across the continuum of care, including solo and group physician practices, hospitals and homecare.

"Our corporate culture is driven by our unwavering commitment to customer needs and a constant drive for excellence in service," said Rob Kill, President of the Physician Systems business unit of Misys Healthcare Systems. "Misys accepts this award as validation from our customers and Frost & Sullivan on our delivery of optimal customer service."

Misys Healthcare Systems, one of the top five healthcare IT companies in North America, develops and supports reliable, easy-to-use software and services of exceptional quality that enable physicians and caregivers to more easily manage the complexities of healthcare.  Misys’ family of leading clinical products and Web-based technologies – Misys Optimum™ solutions – are designed from the ground up to share patient data across all medical care settings. Misys Optimum connects community-based physicians and caregivers to the acute care enterprise, enabling increased efficiencies, better decision-making and improved hospital-physician relations. For more information, visit www.misyshealthcare.com.

 

Misys plc (FTSE: MSY), the global software company, is one of the world's largest and longest-established providers of industry-specific software. Founded in 1979, Misys serves the international banking and healthcare industries, combining technological expertise with in-depth understanding of customers' markets and operational needs. In banking Misys is a market leader with over 1,200 customers, including 49 of the world's top 50 banks. In healthcare Misys is also a market leader, serving 110,000 physicians in 18,000 practice locations, 1,200 hospitals and 600 home care providers. Through Sesame, a wholly-owned subsidiary, the company is also a leading provider of support services to about 7,800 financial advisers in the UK. Misys employs around 6,000 people who serve customers in more than 120 countries. For more information, visit www.misys.com.

 

Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services, and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics. For more information, visit http://www.awards.frost.com or http://www.healthcare.frost.com