Misys to create advanced quality assurance centre in India
- move will bring benefits to IFA network members
Misys today announces plans to open a new quality assurance centre on the outskirts of the Indian capital, New Delhi.
The centre, for Misys IFA Services, which supplies support and research services for Independent Financial Advisers (IFAs) in the UK, will enable Misys to increase its monitoring and compliance checking capabilities among the 7,000 IFAs who are members of its five IFA networks and service company.
The dedicated facility is being established in conjunction with NIIT SmartServe, one of India’s leading technology and business outsourcing companies, who have worked with Misys on previous projects.
It’s expected that up to 80 people will be employed at the centre, which is being developed as part of a five-year, US$10m agreement. Misys IFA Services, which will continue to process documents at its existing centres in the UK, will monitor and support the New Delhi operation during the set-up period.
Patrick Gale, Chief Executive of Misys IFA Services, commented: “This is a substantial step forward towards our vision of delivering higher quality to the IFA market. Our network members can be assured that the new quality centre, in partnership with NIIT SmartServe, will help to raise standards across the industry.”
The move by Misys, is one of a series of outsourcing projects by companies in the UK financial services industry who are looking to manage costs and improve the quality of their processing by opening centres in India.
R Venkatesh Iyer, President NIIT SmartServe said: “The $10m order from Misys is a breakthrough not only for NIIT SmartServe but also for the industry as a whole. This is one of the first core processes to be migrated into India, especially in the area of insurance. The NIIT SmartServe-Misys partnership will take forward the values of trust that the two organizations have built as a result of their previous ongoing relationship.”
About NIIT SmartServeNIIT SmartServe is the Remote Business Process Management Services subsidiary of NIIT Limited. NIIT SmartServe focuses on providing Business Process services in the areas of Insurance and Financial Services. It also provides support for remote learning services. Currently, its primary facility in Gurgaon as well as the Business Continuity Site at New Delhi are designed to handle both voice and non-voice based services for customers in the US and UK. NIIT Limited is a leading IT services and solutions provider from India. NIIT offers services to customers in the USA, Europe, Asia Pacific, Japan and India. www.niit.com
For further information, please contact:
| Paul Charles, Corporate Communications, Misys plc |
44 (0) 20 7368 2315 |
| |
| Geetanjali Sharma, Corporate Communications, NIIT Limited |
91 11 6203386 |
About Misys plcMisys plc is one of the world’s leading suppliers of software products. Misys develops and licences a variety of software products to customers in the international banking and securities, US healthcare, and UK retail financial services sectors. The group partners with its customers to deliver outstanding IT solutions to essential industries. For the year ended 31 May 2002, Misys reported revenues of £1,036m and adjusted operating profits of £128m. Misys employs over 6,500 people internationally. www.misys.com
