Misys Premium Support Services deliver extra flexibility and capabilities to help you address the challenges facing your business. The Premium Support Services are as follows:

• Premium Support Analyst

A named Misys expert(s), with skills in a product area and language appropriate for your business, delivers expert business or technical advice specific to your IT environment. He/she acts as an extension of your IT team to provide remote or on-site support and improve the effectiveness of your IT operation

• 24/7 Business Critical Support

Direct access to Misys expertise for business critical issues around the clock, via the internet or by phone. This gives your business the support it needs to effectively mitigate IT operational risk

• Priority Service Programme

Calls are identified for priority escalation and the relevant teams notified immediately for fixing and resolution. You receive a guaranteed level of service so you can better plan and manage your IT operation

• Service Management

Access to specialist expertise so you can outsource aspects of your IT operation, including helpdesk responsibility, operational support, project support, fix/patch testing and release control. Use Service Management to better control cost over time and focus your IT organisation on business differentiating services.

Since their introduction in 2007, more than 50 Misys customers are using these support services. To find out more, download the Premium Support Services fact sheet.