Today’s financial institutions are operating in extreme market conditions, driven by intense global competition, tighter margins, and greater regulatory requirements. In this business environment, banks will be measured by their agility in responding to this evolving landscape. As a result banks are seeking not only lower cost of ownership for technology investments but also greater flexibility and greater support in managing technology decisions.

Misys has recognized the challenges our customers face and developed the Misys Operations Support Services offerings in response to our customers’ needs.

Misys Operations Support Services are made of three primary services categories:

Funded Development: Helping our customers respond to functional needs through Funded Development projects delivered by our world-wide development teams. Customers can also obtain dedicated development support through our Ring-Fenced Development program. Download Factsheet

Testing Services: Did you know Testing may consume one-third of package rollout costs, but may reduce short-term and long-term costs by 80% through effective practices. Misys has partnered with HCL to deliver Testing services ranging from Test Script Definition, Creation, and Automation to Testing Management. Misys Testing Services helps our customers achieve lower operational risk, faster rollouts, and greater flexibility. Download Factsheet

Managed Support: Misys has recognised the challenges our clients are facing and have developed Premium Support  to deliver extra support flexibility and capabilities. In addition, through our partnerships with HCL, we provide a comprehensive suite of services called Application Support. Download Factsheet

• ITIL aligned core processes including Incident, Problem and Change Management processes
• A cost effective blend of offshore, nearshore and onsite resource
• Scalable on demand resource
• Support service provided on a 24*7 basis
• Multi-year, SLA driven application support

Misys can help you mitigate IT operational risk, respond more effectively to demands facing your business, improve the availability of your applications and reduce the total cost of ownership for IT services.